About ReturnFlow
ReturnFlow helps businesses improve customer communication by automatically sending scheduled follow-up text messages after a customer has been in contact. The platform lets a business set a delay time and a message, and ReturnFlow sends the SMS at the right moment so the business can reconnect with the customer without having to remember to do it manually.
ReturnFlow is business software used by companies to manage their own customer communications. It is not a consumer app and it is not a marketing or advertising service.
How SMS Messaging Works
- A customer contacts a business.
- The business sets a follow-up delay and message in ReturnFlow. When that time period has passed, ReturnFlow automatically sends a scheduled follow-up text message on the business's behalf.
- The customer can reply to that message to continue the conversation directly with the business.
Every message is tied to a real customer who has already been in contact with the business, and is sent to continue that relationship — not to reach new or unrelated recipients.
Messaging Purpose
Messages sent through ReturnFlow are used for customer follow-up, support, and communication after a customer has contacted a business.
Example SMS Message
"Hi John, this is ABC Company. Thanks again for stopping by! We'd love to see you again soon. Reply to this message if you have any questions or want to book your next visit."
Contact Information
- Product
- ReturnFlow
- Operated By
- Prasun Malla
- Contact Email
- prasunmalla@outlook.com
ReturnFlow accounts are set up directly by Prasun Malla, the founder of ReturnFlow. There is no public sign-up — businesses that want to use ReturnFlow can reach out using the contact information above.